Examples of Information We Collect and Why
DirectDefense collects different types of personal information from users who use the Site. Personal information is information that identifies you and this information may include, but not be limited to the following:
- Name, title, business entity name, email address(es).
- Username and password.
- Contact preferences, mailing and website addresses, social media information.
- Telephone and fax numbers.
We also collect non-personal information − data in a form that does not permit direct association with any specific individual. This includes information such as occupation, language, zip code, area code, unique device identifier and location. We may collect, use, transfer, and disclose non-personal information for any purpose. When you visit the Site you may be asked for information for various purposes, including any of the following:
- Register an account.
- Place and fulfill orders, deal registration and participate in rebate programs.
- Request information, quotes, services and samples.
- Provide customer-service and support.
- Provide webinars and training activities.
- Sign-up for or subscribe to products and services, newsletters, promotional activities and other opportunities, contests, sweepstakes and surveys.
- Respond to job postings.
- Ask questions or to provide information to DirectDefense.
Examples of How We Use and Share Collected Information
- Conduct our business with our worldwide affiliates and subsidiaries, consultants and service providers.
- Improve the Site and our products and services.
- Deliver and support our services and products.
- Carry out transactions you have requested.
- For auditing, data analysis and research.
- Send you information about the Site, products and services, promotional activities, opportunities and marketing information, product safety information and your transaction status.
- Comply with applicable law or service of process.
Site Usage and Account Registration
While you may browse our Site without creating an online account, to use certain DirectDefense programs and Site features you may be required to create an account. As specified above, DirectDefense collects certain personal information during account registration, for identity verification purposes. We want you to be able to access and keep your personal information up to date. To view or edit your personal information stored in your account, please visit the DirectDefense Site “Personal Information”, “Settings” or similar tab. You may refuse to provide certain information; but, if you choose not to provide it you may not be able to take advantage of certain DirectDefense programs and Site features.
We may collect information about how you use the Site such as general demographic information, viewership data and other anonymous information (e.g., what content is viewed, related transfer rates, length of viewing, which pages are viewed, from which websites end-users came to our Site, IP address(es), browser type and other information relating to the device through which the Site is accessed and for certain Service or product offerings selected by you, other information relating to the device through which the Site or Service are accessed.
Cookies and Location Based Services
“Cookies” are small text files that are stored by your web browser on your computer’s hard drive. They allow websites to store such things as user preferences. Websites generally use both session cookies and persistent cookies. Session cookies are temporary cookies that expire (and are automatically erased) when you close your browser. Persistent cookies usually have an expiration date far into the future and thus stay in your browser until they expire, or until you manually delete them. While some cookies are strictly necessary cookies to use our website or required for the performance of certain functionalities of our website, other cookies are used for marketing purposes.
The cookies used on our site are categorized as follows:
- Strictly necessary cookies
- Performance cookies
- Functionality cookies
Strictly necessary cookies – let you move around the Site and use essential features like secure areas and shopping baskets. Without these cookies, we may not be able to provide services you have asked for. Please note that these cookies do not gather any information about you that could be used for marketing or remembering where you have been on the internet. We use these strictly necessary cookies to enable you to submit information via online forms such as registration forms. Accepting these cookies is a condition of using the full functionality of the Site, so if you prevent these cookies we can’t guarantee your use of our Site or how the security on our Site will perform during your visit.
Performance cookies – collect information about how you use our Site, e.g. which pages you visit, and if you experience any errors. These cookies used to help us improve how our Site works, understand what interests our users and measure how effective our content is. We use performance cookies to provide anonymous statistics on how our Site is used. Some of our performance cookies are managed for us by third parties. Please see the information on our use of Google Analytics. However, we don’t allow the third party to use the cookies for any purpose other than those listed above. Accepting these cookies is a condition of using the full functionality of our Site, so if you prevent them we cannot guarantee how our Site will perform for you.
DirectDefense servers automatically record information that your browser sends whenever you visit the Site. The server logs may include information such as your web request, IP address, browser type and language, dates, times and cookies.
We may engage third parties to track and analyze Site activity. These third parties may place cookies or web beacons to track user activity on our Site. We use the data collected by such third parties to help us administer and improve the quality of the Site, analyze usage of the Site, and provide a more enhanced user experience on the Site, such as personalizing and delivering relevant offers and content based on user activity on the Site.
Location Based Services
DirectDefense and its partners may provide certain features as part of the Service that rely upon device-based location information. To provide such features or services, DirectDefense may collect, use, transmit, process and maintain your location data, including the real-time geographic location of your device. Such information may include but is not limited to device ID, device type and real-time geographic location of your device at the time of your request.
Our Site uses Google Analytics, a web analysis service provided by Google Inc., (“Google”). Google Analytics uses “cookies”. The information generated by the cookie regarding your use of the Site is normally transferred to a Google server in the USA, and is stored there. As the IP anonymize function is activated on our Site, your IP address will, within Member States of the European Union or other contracting states of the Agreement on the European Economic Area, first be shortened by Google. Only in exceptional cases will Google transfer the full IP address to a Google server in the USA, and will shorten it there. On behalf of the operator of this Site , Google will use this information in order to analyze your usage of our Site, to compile reports on website activities, and to provide further services to the website provider relating to the usage of the Site and the internet. The IP address transferred by your browser within the framework of Google Analytics will not be combined by Google with other data. In case you prevent the storage of cookies by setting your browser software accordingly, you may possibly not be able to fully use all features on this Site. Furthermore, you can prevent collection by Google of the data generated by the cookie and relating to your use of the Site (including your IP address), as well as processing of these data by Google, by downloading and installing the browser plug-in provided under the following link: https://tools.google.com/dlpage/gaoptout?hl=en
Use of Your Email
We may use your email address to communicate with you about:
- Your use of the Site and your account.
- Orders you have placed and to send you receipts and possibly other transactional emails;
- Inquiries or requests that you have made.
- Only with your prior opt-in, we will inform you about our products and services, news, promotional activities and other opportunities that we believe may be of interest to you. If, at any time, you would like to stop receiving these types of promotional e-mails, you may follow the opt-out instructions contained in any such e-mail.
- Other notices necessary and specific to you as a subscriber to one of our Services and or a product offering.
In order to respond to a job posting on our Site, we may ask you to submit information about your educational background, employment experience, including a resume.
End-User Generated Content
From Third Parties About You
We may collect certain information provided to us by third parties such as information for identity verification purposes, credit checks, financial or credit bureau information (such as a business owner’s credit score, credit history and bank account information) and publicly available information.
DirectDefense’s Business and Legal Compliance
DirectDefense may share your personal information with our affiliates and subsidiaries as well as our consultants and service providers to conduct our business or with authorities to comply with the law for reasons, including as follows:
- Contractors, security consultants, customer service providers (e.g., information technology or human resources consultants or service providers), credit bureaus, and collection agencies to perform certain functions on our behalf;
- Our lenders or other financial partners
- Respond to a subpoena or other legal process by a governmental entity or third party, or if otherwise under a good faith belief we are required by applicable law to do so;
- Prevent illegal activity, protect or enforce our rights, property or customers and contact appropriate authorities.
Sharing and Disclosure of Information
DirectDefense does not share, sell, transfer or otherwise disseminate your personal information to third parties, unless required by law, for the purpose of your contract or unless you have given us consent to do so.
We take reasonable physical, technical and administrative measures designed to protect the security of information that you provide to us. Despite our efforts, no data security measures can guarantee the security of any information you disclose online. We do not make any warranty, express, implied or otherwise, that we will be able to prevent loss, misuse, unauthorized access to, or alteration of personally identifiable information you provide to us.
DirectDefense does not permit children under the age of 18 to register on the Site or use any of its functionality for which registration is required. DirectDefense does not knowingly collect the personal information of children under age 18. If you are under 18 years of age, you may not use the Site and you should not provide any information to DirectDefense. If DirectDefense determines that a minor under the age of 18 is using the Site or has provided information to DirectDefense, DirectDefense will terminate the account, the minor’s use of the account and delete all related information. In addition, if you are a minor under the age of 18 and wish to remove any content you have provided on the site please send an email to firstname.lastname@example.org requesting removal of any content provided.
California Privacy Rights
California law allows residents of the State of California to request certain information DirectDefense discloses to third parties for direct marketing purposes. If you are a resident of California and would like to request such information send a request to: email@example.com or via standard mail to our address set forth below.
Contact DirectDefense with any Questions:
385 Inverness Parkway Suite# 360
Englewood, CO 80112
If you are not satisfied with the response to your inquiry you may contact the Judicial Arbitration and Mediation Services (“JAMS”) at 800-352-4267. A link to the JAMS website is: www.jamsadr.com